Crisis Communication

The word crisis in  Chinese is formed of two characters – danger and opportunity.  When a crisis hits your organisation, which of these will be the outcome? This course looks at the possible crises which could occur and gives tips and tools on how to minimise damage by getting your communication right – both to staff and the outside world. It is essential for anyone in a management role.

Content :

  • IMG_1032Defining the risk
  • Deciding on actions
  • Identifying the cause
  • Identify your allies and protagonists
  • Identify issues
  • Know your audiences – their concerns and expectations
  • Establish contact team member for each audience
  • Helpful DOS and DON’TS
  • Examples of good and bad crisis management

Delegates will take part in various role play crisis scenarios which will be videotaped and reviewed by the trainers.